User satisfaction: Measurement and interpretation

User satisfaction: measurement and interpretation.

Over the past 5 years there has been an increased interest in assessing users' satisfaction with health care services in England. Measuring and interpreting user satisfaction with reproductive and sexual health services can be complex, and efforts have met with varying degrees of success. This paper will summarise the methods that have been used to assess user satisfaction over the past 10 year...

The measurement of user satisfaction with question answering systems

Question Answering Systems (QAS) are receiving increasing attention from IS researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an IS’s success and user satisfaction are important issues, especially for emerging online service systems using the Internet. Althoughmany QAS have been implemented, little work has been done on the d...

Measurement, Interpretation and Information

During many years since the birth of quantum mechanics, instrumentalist interpretations prevailed: the meaning of the theory was expressed in terms of measurements results. However, in the last decades, several attempts to interpret it from a realist viewpoint have been proposed. Among them, modal interpretations supply a realist non-collapse account, according to which the system always has de...

Passive Measurement and Interpretation

ERP Training and User Satisfaction

This paper investigates the relationship between training satisfaction and the perceptions of ease of use, effectiveness and efficiency in the implementation of an ERP system at a higher education institution. The relationships between training and user satisfaction are also explored. Our research hypothesis is that training level prior to implementation, current training level, understanding o...